I previously wrote about an issue with HFC ignoring the Office of Fair Trading Debt Collection guidelines and basically doing what they wanted to when it came to debt collection.

Well I promised that I would advance the claim about this issue since we had such definitive evidence about the breech and I did send the evidence and concerns to the FSA, OFT, Trading Standards and so far I have received a response from the OFT that they have reviewed the evidence and want to proceed with the investigation.

I have just signed and sent back my authorization to release my identity to HFC as the complainant so now it will move to the next stage.

The Financial Mail also conducted their own look at this issue and wrote an article about it in which the OFT stated,

“The OFT said it does not comment on individual cases before investigation. However it did state that, in accordance with its guidelines, any bank sending out such letters is partaking in a 'potentially unfair business practice'.”

Anyway, when I know more I’ll let you know.